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FREQUENTLY ASKED QUESTIONS

Need help? We're here to give you a hand in the right direction. Please speak to our customer service team if you still have any unanswered questions.

 

ORDERING FROM V JEWELLERY

I’m looking for a specific item, please can you help?

We are more than happy to help you find the specific item you are after, please email our customer service team explaining what you are looking for.

How long will the items that I added into my basket remain active?

If you are logged into your account, the items will remain in your basket until you next checkout. If you are not logged into your account or do not have an account with us, the items will remain in your basket for 30 days. Please note, if you are using a different browser or have cleared your cookies, the items will be removed from your basket.

I don’t know what size ring to order, can you help?

Please see our size guide to find the your size, or alternatively our customer service team would be more than happy to help you.

Can I checkout as a guest?

You are able to checkout as a guest, however by registering an account with us you will experience a fast and easy checkout, as well as being able to easily access your order history and status. To create an account with us, please follow this link.

I haven't recieved an order confirmation email, what should I do?

Please check your junk mail. Depending on your email anti-spam settings, the confirmation email may have been directed into your spam. If you have not recieved the order confirmation email within 24 hours, please contact our customer service team.  

 

PAYMENT

Can I pay with PayPal?

Yes you can, make a safe and simple payment with our quick PayPal checkout. Once at the checkout page, please follow the PayPal link to complete your purchase.

What payment types do you accept?

We accept all major credit and debit cards. 

When will the payment be taken from my card/ PayPal account?

As soon as the order is completed, we will contact your bank to authorise the payment.

Can I place an order over the phone or via email?

We are able to take payments over the phone, please call +44 (0)121 329 3113 to place your order. However, we are unable to take payments via email due to security checks.

I'm having issues completing the payment, what shall I do?

We're sorry to hear you are having issues. We recommend you contact your bank as in most cases the issue can be quickly rectified. Alternatively, you can try and make a payment using a different payment method. Please contact our customer service team if you are having issues.

 

DELIVERY

What are the costs of shipping?

Shipping costs start at £4 for UK orders and £9.50 for international orders. Please note that V Jewellery is not responsible international taxes and duty and any charges must be paid for by the customer. 

How long does the delivery take?

Delivery regionDelivery optionDelivery timePrice
United Kingdom          Royal Mail Recorded      3-5 Days                       £4
United Kingdom Royal Mail Next Day Next Working Day* £6.50
International Royal Mail 7-10 Days £9.50

*UK only - orders placed before 4pm Monday to Thursday, with the exception of bank holidays.

Can I track my order?

You will recieve a tracking number within the shipment confirmation email. 

Can I change my delivery address?

You can change your delivery address if your order has not left our warehouse. Please send an email to customer service team stating your order number, name and your new shipment address.

 

RETURNS

How do I make a return?

We hope that you are happy with the items you receive. However, should your purchase not be quite what you’re after we are happy for you to return it within 14 days of the order being delivered, for a full refund or exchange. Please note that for hygiene reasons earrings cannot be returned. 

Items must be returned in a box via recorded delivery in the condition they were sent to you and anything we consider to be mistreated or damaged through wear and tear cannot be replaced or credited. A returns form will be included with your order and items must be sent back with any unwanted items.

Please return goods to:

V Jewellery Ltd., 5b The Courtyard, Reddicap Trading Estate, Sutton Coldfield, West Midlands, B75 7BU

When will I recieve the refund?

Once we have recieved the return which is in its original condition, we will process the refund. The money will enter your account within 5 working days of the refund being processed.